Read e-book online Accounts, Excuses, and Apologies, Second Edition: Image PDF

Media Studies

By William L. Benoit

Updated with a well timed literature evaluate and new case experiences from activities, foreign politics, and 3rd social gathering photograph repair.

In our continuously plugged-in and attached international, snapshot is every thing. humans, teams, organisations, and nations usually come less than suspicion of wrongdoing and infrequently require protection. This absolutely up to date variation of the 1994 quantity investigates the events during which threats to snapshot come up and describes the image-repair recommendations that could be used to assist defuse those threats, resembling denial and apology. the writer stories numerous theories on photograph fix, and extends past examine at the subject to incorporate paintings on persuasion or perspective change.

Five contexts for photo fix are tested: company, political, sports/entertainment, foreign, and 3rd celebration (when one individual or association attempts to fix clone of another). New case stories comprise the British Petroleum oil spill within the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple’s apology to China over the iPhone, and major Minister David Cameron’s apology for Bloody Sunday.

“Though the realm has replaced markedly considering its first booklet, this quantity is still vital … good dependent and obviously written, this examine will serve these in political technological know-how, psychology, and company in addition to these drawn to rhetoric and communication.” — CHOICE

“This is a very priceless replace to the main influential publication ever released on drawback communication.” — Timothy L. Sellnow, coauthor of Theorizing drawback Communication

William L. Benoit is Professor of verbal exchange reviews at Ohio college. he's the writer of many books, together with (with Pamela J. Benoit) Persuasive Messages: the method of Influence.

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